Social Rating integrates the Universal Standards of Social Performance Management (USSPM) and provides an external validation of the MFI implementation of the USSPM.
Social Rating reviews Client Protection and gives an indicator of the efforts required to achieve Client Protection Certification, helping to get ready for it.
The Social Rating provides an opinion on the capacity of an MFI to put its mission into practice and achieve social goals. Clients may choose between a Comprehensive (with focus group and client survey) or Standard Rating (MFI-level information).
Our social rating methodology includes the following areas of analysis:
The social rating "comprehensive" has been so far the most requested of the two products, as it allows to base the analysis on highly qualitative and reliable information, directly collected by the MFI from the clients during the rating process. Following the process indicated and supervised by MicroFinanza Rating, the MFI also learns how to raise and report such information according to best international practices of social performance management.
The social rating "standard" bases the analysis on information already available at the MFI.
"Thank you for being extremely effective, knowledgeable and supporting during this entire exercise. We can honestly say that MicroFinanza Rating did not only evaluate our organization, but was also very open and helpful in giving useful expert advice and suggestions for improvements with regard to our social performance. This Social Rating of Opportunity Bank Serbia will significantly contribute to the achievement of our institutional mission."
President of the Executive Board, Opportunity Bank Serbia