MicroFinanza Rating is licensed by the SMART Campaign to conduct Client Protection Certification.
Client Protection Certification is an independent, third party evaluation to publicly recognize financial institutions that meet adequate standards of care to implement all of the Client Protection Principles throughout its operations, product offerings and treatment of clients.
√ Improve client protection policies and practices during the certification process;
√ Demonstrate sound client protection to clients, funders, regulators and the general public;
√ Get a public mark of achievement and differentiate as a pro-consumer financial institution.
To be certified, a financial institution needs to comply with all the Certification standards derived from the seven client protection principles:
The Certification process consists of offsite and onsite verification by our trained and independent analysts. The onsite verification includes focus group discussions with clients.
Certification can be carried out as a stand-alone process or combined to Microfinance Institutional Rating or Social Rating, with more efficiency and reduced costs.
"BRAC considers it an enriching experience while working with Microfinanza Rating on Smart Campaign certification. The team was very much enthusiastic to look into BRAC's system and processes at every detail possible, which turns out to be a rigorous exercise to re-examine our entire client centric practices with a whole new lens of client protection principles. The team was also very much experienced to understand the local context well and suggest accordingly. BRAC looks forward to similar instances to work more with Microfinanza rating in future."
Sahed Shams Azad
General Manager Microfinance Programme, BRAC, 2016
Client Protection Certifications carried out by MicroFinanza Rating and issued by the SMART Campaign. Please note that certification should be renewed after two years to validate the FI adherence to Client Protection Principles and to retain the certificate. The process is called Check in
|Name of institution||Country||Charter Type||Date Certified|
|Bina Artha Ventura||Indonesia||NBFI||Mar 2017|
|Al Amana Microfinance||Morocco||NBFI||Feb 2017|
|Bayport Financial Services Zambia||Zambia||Payroll micro-lender||Dec 2016|
|FINCA Kosovo||Kosovo||NBFI||Nov 2016|
|Arnur Credit||Kazakhstan||NBFI||Oct 2016|
|Banco Popular||Honduras||Bank||Oct 2016|
|OI Colombia||Colombia||NGO||Sep 2016|
|BRAC Microfinance||Bangladesh||NGO||Aug 2016|
|Enlace||El Salvador||Limited Company||Jul 2016|
|MFC Mikra||Bosnia&Herzegovina||NBFI||Jun 2016|
|Finca Mexico||Mexico||NBFI||Jun 2016|
*Checked in Jun 2016
|Tamwil El Fellah||Morocco||Limited Company||May 2016|
|Bai Tushum Bank||Kyrgyzstan||Bank||
*Checked in May 2016
|Annapurna Microfinance Pvt. Ltd.||India||NBFI||Apr 2016|
|FINCA Bank Georgia||Georgia||Bank||Apr 2016|
|Fundación Paraguaya||Paraguay||NGO||Mar 2016|
|Pro Mujer Nicaragua||Nicaragua||NBFI||Mar 2016|
|Opportunity Bank Serbia||Serbia<||Bank||*Checked in Mar 2016
|Demir Bank||Azerbaijan||Bank||Nov 2015|
|Partner Microcredit Foundation||Bosnia&Herzegovina||Bank||Oct 2015
|AFK Microfinance Kosovo||Kosovo||NGO||Oct 2015|
|Crezcamos||Colombia||NBFI||*Checked in Sep 2015
|FINCA Azerbaijan||Azerbaijan||NBFI||Aug 2015|
|Alalay Sa Kaunlaran, Inc. (ASKI)||Philippines||NGO||Jul 2015|
|Viator Microcredit||Azerbaijan||NBFI||Apr 2015|
|>KazMicroFinance - KMF LLC||Kazakhstan||NBFI||Apr 2015|
|Bayport Financial Services||Botswana||Payroll micro-lender||Mar 2015|
|FINCA Kyrgyzstan||Kyrgyzstan||NBFI||Dec 2014|
|Imon International||Tajikistan||NBFI||Nov 2014|
|AzerCredit LLC||Azerbaijan||NBFI||Oct 2014|
|MDO Arvand LLC||Tajikistan||NBFI||May 2014